Terms of Service

01Agreement to these terms

These Terms of Service (the “Terms”) are a contract between Tinu Inc, a Michigan corporation (“Tinu,” “we,” “us”), and the organization that has signed up for the service (“Customer,” “you”). By creating an account, or by using Tinu, you agree to them. If you are accepting on behalf of an organization, you represent that you have authority to bind it.

If Tinu and Customer have signed a separate written agreement covering the service, that agreement controls where it conflicts with these Terms.

Our Privacy Policy explains how we handle data and is part of this agreement.

02The service

Tinu is a hosted software service that captures how work actually gets done inside an organization, covering decisions and their rationale, processes and expertise, and makes that knowledge searchable and transferable so it does not leave when people do.

We provide the service on a subscription basis, and grant Customer a non-exclusive, non-transferable right to access and use it during the subscription term, for Customer’s internal business purposes, subject to these Terms.

03Accounts and organizations

• Accounts belong to an organization. Administrators can invite and remove members, assign roles, configure retention, and access data within their organization according to the permissions the product provides.
• If you use Tinu through your employer, your employer administers your account and may access, export or delete workspace data associated with it. Understand this before putting anything genuinely personal into Tinu.
• You are responsible for keeping credentials secure and for activity under your account. Tell us promptly at security@tinuai.com if you suspect unauthorized access.
• You must be at least 16 years old and legally able to enter this agreement.

04Acceptable use

You agree not to:

• Upload data you do not have the right to share, including someone else’s confidential information or personal data you have no lawful basis to process.
• Use Tinu for covert surveillance of individuals, or as the sole basis for employment decisions about a person. Tinu is built to preserve institutional knowledge, not to score people.
• Upload special-category personal data (health, biometric, racial or ethnic origin, religious or political belief, union membership), payment card numbers, government identifiers, or data regulated by HIPAA, unless we have agreed in writing to support it.
• Break the law, infringe intellectual property, or violate anyone’s privacy.
• Reverse engineer, decompile, resell, or provide the service to a third party as a standalone offering.
• Probe or disrupt the service, evade rate limits or usage quotas, use automated scraping outside our documented API, or introduce malicious code.
• Use the service to develop a competing product, or to benchmark it for publication without our written consent.

We may suspend access without notice where there is a genuine security risk, a legal requirement, or ongoing harm to the service or other customers. We will tell you why and restore access once resolved.

05Your data and who owns it

Customer Data is and remains yours. Customer Data means everything you or your members put into Tinu, and everything Tinu derives from it: summaries, extracted topics, embeddings, generated reports.

You grant us a limited, non-exclusive license to host, process, transmit and display Customer Data solely to provide and support the service, and to comply with law. That license ends when the data is deleted or this agreement ends. We do not use Customer Data to train AI models, ours or anyone else’s, and we do not sell it. The public demo workspaces are the documented exception; see the Privacy Policy, section 05.

You are responsible for having the rights and, where required, the legal basis or consents needed for the Customer Data you put into Tinu, including notifying your own personnel as employment and privacy law require.

Export

You can export Customer Data through the product while your subscription is active. After termination we will make it available for 30 days on request, then delete it per our retention schedule.

Feedback

If you send us suggestions, we may use them to improve the product without obligation to you. This covers ideas about the product, never your Customer Data.

06AI features and their limits

Tinu uses third-party AI models to summarize, extract, search and answer questions. You should know three things.

• Output can be wrong. AI systems produce plausible text that is sometimes inaccurate, incomplete, or fabricated. Output is provided as-is, for your review. Do not rely on it for legal, financial, medical or safety-critical decisions without verifying it.
• Output is not guaranteed to be unique. Similar inputs may produce similar results for other customers. As between you and us, output generated from your Customer Data is yours.
• Content goes to AI providers. Section 06 of the Privacy Policy names them. Their handling is governed by our agreements with them.

AI usage consumes provider capacity that costs us money, so plans carry usage limits. We will tell you before enforcing a limit in a way that interrupts your work.

07Third-party integrations

Tinu connects to services like Slack when you choose to enable them. Those services are controlled by their providers under their own terms, not ours. Enabling an integration authorizes Tinu to access data within the scope you grant. We are not responsible for a third-party service’s availability, security or changes, and you can revoke access at any time from that service or from Tinu.

08Fees and payment

• Fees, seat counts and billing period are those in your order or the plan you select.
• Subscriptions renew automatically for successive terms unless cancelled before the renewal date.
• Fees are exclusive of taxes; you are responsible for taxes other than those on our income.
• Fees are non-refundable except where these Terms or the law say otherwise. If we materially breach and cannot fix it, you get a pro-rata refund of prepaid fees for the unused period.
• We will give at least 30 days’ notice before a price change takes effect, and it will not apply until your next renewal.
• If an invoice is significantly overdue we may suspend the service, after notice and a reasonable chance to fix it.
• Free, trial, beta and demo access is provided at our discretion and may change or end at any time.

09Confidentiality

Each side may receive information the other treats as confidential. The receiver will use it only to perform under this agreement, protect it with at least reasonable care, and not disclose it except to people and subprocessors who need it and are bound to comparable obligations. This does not cover information that is public through no fault of the receiver, already known, independently developed, or rightfully obtained elsewhere. Disclosure compelled by law is permitted, with notice where legally allowed. Customer Data is Customer’s confidential information.

10Term and termination

This agreement runs while you have an active account. Either side may terminate for convenience at the end of the current subscription term, or immediately if the other materially breaches and does not cure within 30 days of written notice.

On termination your right to use the service stops, and we handle your data as described in section 05 and the Privacy Policy, section 07. Sections on data ownership, confidentiality, disclaimers, liability, indemnification and governing law survive.

11Warranty disclaimer

We warrant that we will provide the service with reasonable skill and care, and will not materially reduce its core functionality during a paid term.

Otherwise, the service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that AI output will be accurate. Some jurisdictions do not allow certain exclusions, in which case they do not apply to you.

12Limitation of liability

To the maximum extent permitted by law, neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, or data, even if advised such damages were possible.

Each side’s total aggregate liability arising out of this agreement is capped at the fees paid or payable by Customer to Tinu in the 12 months before the event giving rise to the claim. Where no fees have been paid, the cap is one hundred US dollars (US$100).

These limits do not apply to: a party’s indemnification obligations, Customer’s payment obligations, breach of confidentiality, or liability that cannot be limited by law, including fraud, gross negligence, and willful misconduct.

13Indemnification

We will defend you against a third-party claim that the service, as provided by us and used within these Terms, infringes that party’s intellectual property rights, and pay damages finally awarded or agreed in settlement. This does not cover claims arising from Customer Data, from combining the service with things we did not provide, or from use in breach of these Terms.

You will defend us against a third-party claim arising from Customer Data or your use of the service in breach of these Terms or applicable law.

In each case the indemnified party must give prompt notice, let the other control the defense, and cooperate reasonably. No settlement admitting fault without consent.

14Changes to the service and these terms

We improve Tinu continuously, and features will change. We will not materially degrade core functionality you are paying for during a term without notice.

We may update these Terms. For material changes we will give at least 30 days’ notice by email to account admins or in-product before they take effect. Continuing to use Tinu after that means you accept them. If you do not, you may terminate before they take effect and receive a pro-rata refund of prepaid fees for the unused period.

15Governing law and disputes

These Terms are governed by the laws of the State of Michigan, United States, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

The state and federal courts located in Washtenaw County, Michigan have exclusive jurisdiction, and both sides consent to venue there. If you are a government entity barred by law from agreeing to this, it does not apply to you.

Before filing anything, email legal@tinuai.com and give us 30 days to work it out. Most disputes end there. Either side may still seek injunctive relief for intellectual property or confidentiality breaches at any time.

16General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement on this subject and supersede prior discussions.
• Severability. If a provision is unenforceable, the rest stands.
• No waiver. Not enforcing a right once does not waive it.
• Assignment. Neither side may assign without the other’s consent, except to a successor in a merger or sale of substantially all assets.
• Force majeure. Neither side is liable for delays caused by events genuinely beyond its reasonable control.
• No third-party beneficiaries. Nobody outside this agreement gains rights under it.
• Publicity. We will not use your name or logo as a customer reference without your prior written permission.
• Export and sanctions. You confirm you are not subject to US sanctions and will comply with applicable export controls.

17Contact us

See also our Privacy Policy, or return to the Tinu AI home page.